This policy explains trials, cancellations and refunds for Prapl paid software. It forms part of our Terms of Service.
1. Free trials
Most Prapl paid products come with a free trial so you can evaluate the software before paying. Trial length depends on the product and is shown on its product and checkout pages — for example, some tools offer a 15-day trial and others a 24-hour trial, depending on the nature of the product.
- During the trial you get the product's full functionality unless stated otherwise.
- If you do not purchase before the trial ends, the product will stop working or revert to a limited/free mode.
- Where you provided payment details for the trial, we will tell you before any charge; the trial converts to a paid plan only as clearly disclosed at sign-up.
2. Free tools
Our free tools are free to use — there is nothing to refund. We may modify or discontinue free tools at any time.
3. Refunds on paid software — 14-day money-back guarantee
Every purchase of Prapl paid software is covered by a 14-day money-back guarantee. If you request a refund within 14 days of your purchase, we will refund you in full — no conditions, no questionnaire, no hoops. You do not need to give a reason.
This applies to every purchase, including renewals. Where your purchase was processed by a payment partner acting as merchant of record, you may also request the refund through them under their buyer terms within the same 14-day period.
Statutory consumer rights that apply in your country are not affected by this policy.
4. How to request a refund
Email [email protected] from the address used to purchase, with your order/licence details. Within 14 days of purchase no reason is required. Refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or processor.
5. Cancelling a subscription
You can cancel a subscription at any time from your account or by contacting [email protected]. Cancellation stops future renewals; you keep access until the end of the current paid period. We do not provide partial refunds for the unused portion of a term unless required by law.
6. After the 14-day window
Refund requests made more than 14 days after purchase are generally not refundable, for example:
- Change of mind more than 14 days after purchase, where the software works as described.
- Failure to cancel before a renewal you were notified of, where more than 14 days have passed since the renewal charge.
- Issues caused by third-party systems, misconfiguration, or use contrary to our documentation or Acceptable Use Policy, raised more than 14 days after purchase.
Even outside the window, get in touch — we will always take a look.
7. Contact us
Questions about billing or refunds? Email [email protected].