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We are very much dedicated in serving our customers 24/7. Please contact us whenever you are stuck with setup, installation, features, or any buying queries.
Most of the queries gets resolved in our documentation. We had provided each software documentation with complete step by step guide with screentshots.
Browse documentationWrite to support@prapl.com and share your any type of software related or billing related queries. We will respond you within 24 hours.
support@prapl.comYou can also fill out a form and let us know your technical, license, billing or anything related to software issues. We will connect you with the right person.
Open the contact pageNo jargon, no assumptions — each guide walks you from download to daily use, one screenshot at a time.
Install the app, create your first automatic backup in five minutes, check that it worked, and know what to do the day you need your data back.
Add a server or cloud account, mount it as an on-demand folder in Explorer, and work on its files in every app — from install to daily use.
Connect a source and destination server, move files straight between them, and let resume and retry finish the job — from install to daily use.
Everyday uploads and downloads with the free FTP/FTPS/SFTP client — connect, drag, drop, and edit files right on the server.
Every premium tool: full product, every feature, no credit card. When the trial ends nothing is charged — we never had your card.
Bought it and it's not right? Email us within 14 days of purchase and we refund you in full — no forms, no fight.
No stored card, no surprise charge. When your year ends, renewing is a choice you make — we'll simply remind you.
General and sales questions: within one business day. Customers with an active premium license: same business day. Either way it's a real engineer replying, not a bot.
Three things help us fix it in one round-trip: which product and version you're using (shown in the app's title bar), what you expected to happen, and what actually happened — a screenshot of any error is perfect.
Yes. Email support@prapl.com from the address you bought with and we'll resend your key. If you no longer have access to that address, mention it and we'll verify you another way.
Yes — while your license is active you get every update we ship, including new features. Nothing to do; the app tells you when an update is available.
Yes. Licenses are per machine, but retiring an old server and moving to a new one is normal life — email support and we'll transfer it, usually the same day.
The guides cover setup end-to-end, but if you'd like a human to sanity-check your configuration — say, before trusting it with a production database — email us. We're happy to look it over.
Send us what you're seeing and we'll take it from there — usually within one business day.